FAQ

We strongly recommend all of our clients receive a full shampoo, haircut and blow-dry service. As professionals we need to assess whether or not your style needs extra definition and texture perfected on a dry base. This is a key part in our guarantee of manageability at home and full satisfaction the moment you leave our salon. 

Although, if you do not want a blow dry we are more than happy to partially dry your hair off, or provide a full dry cut service. We ask first time clients to invest in a blow dry to help us get to know you and your hair. Notes and photographs of your haircut and style will be kept on your digital client record to ensure guaranteed consistency for future appointments.

Mark Gardner Hair Sutherland does offer a limited range of classic colour services for our valued guests. Please speak to your haircut specialist at your next appointment or call us directly to discuss if your desired colour results are something we can accommodate.

Mark Gardner is a perming specialist with 45 years experience perming a vast range of hair types. Please see "Consultations" below or call us directly on 95434269 to discuss if a perm is the right option for you and your hair.

Consultations are an amazing opportunity for us to get to know you and your hair. In our  complimentary consultation we can answer all of your questions and create an achievable plan moving forward to achieve your dream hair. It is important that we take this time to discuss realistic expectations and the steps and process required to achieve these goals. Give us a call and come in and see us for your free consultation today!

We appreciate the use of our online booking system. You will receive an Email notifying you that your appointment has been confirmed. In the unlikely event we need to make any changes to your requested appointment, expect a phone call from us to clarify. 

24 hours prior to your booking you will receive a confirmation message via our automated SMS system. In the rare event that you do not receive a confirmation message prior to your appointment, please contact the salon via 95434269.

We are fully understanding of individual circumstances which can impact your ability to attend your scheduled appointments, however late cancellations (<24 Hours) and no-shows will result in a 50% service fee cover charge.

We are conveniently located at 736 Old Princes Highway Sutherland with parking directly out front (1 hour) and extended parking (2-4 hours) in nearby streets. We are also a 5 minute stroll from Sutherland Train Station.

1 Hour Parking -  Directly in front of the salon.

2 Hour Parking - Centre parallel parking Eton Street

2 Hour Parking - Old Princes Hwy, directly in front of Vinnies.

4 Hour Parking - Eton Street directly in front of IGA.

Unlimited Parking Acton St. & surrounds ( 5 Minute walk).

We recommend a wonderful Cafe - Oak Davis, located only 4 doors up from the salon. Unfortunately we do not serve hot refreshments.

We accept Cash and Cards including American Express.

If for any reason you have any doubts about your haircut, please contact us within one week of your appointment and we would be more than happy to find a solution for you.